Shipping policy

To destinations in the 48 Contiguous United States of America, Jantz will ship orders of any size for One Rate of $12.95 unless the order contains steel of 18" or longer. Orders with steel 18" or longer will ship for One Rate of $17.95. One Rate is not available on orders of machinery. Both rates are our choice of carrier.

Orders shipping to all other locations including Alaska, Hawaii, Canada, Mexico and the rest of the International World will be charged actual shipping rates.  Customers may choose their preferred delivery method from FedEx, UPS, USPS or freight. 

Orders of machinery or tools weighing over 25lbs will be charged actual shipping rates.

INSURANCE. All orders must be covered by insurance. Please add $1.00 for every $100 in product to insure your package against loss or damage. It is our policy to insure all packages to protect our customer's investment.

Orders shipped to locations where there is no insurance available are shipped at the customers risk.

INTERNATIONAL DESTINATIONS

All shipments outside of the United States of America may be subject to additional shipping charges based on rates at the time of shipment not the time of order.  International orders where insurance is not available are sent at the customer's risk.

We cannot guarantee delivery times. We have no control over Customs holds, fees or lost packages.  We cannot emphasize this enough... we literally have no way to move your package through customs or make them inspect it faster.  Shipping times are based on delivery to your country and do not included possible wait times for customs processing.

Customers must pay any customs, tariffs, duties, or other charges imposed by their government.  We have partnered with a company that provides estimates of duties and taxes on certain shipping options.  If you choose the guaranteed rate and prepay duties and taxes in advance then you will not be charged anything additional (for duties and taxes).  Customers who choose not to pay duties and taxes at the time they place their order will be responsible for paying them at the time of delivery.  Estimates provided may change by the time your package arrives.  We are not responsible for rate changes to your duties and taxes estimate.  Customers who decline to pay the duties and taxes will be responsible for the shipping cost to their country and for the return shipping charge incurred as a result of their refusal to accept the shipment.

Jantz Supply will never falsify customs / shipping paperwork. Please do not ask.  It is illegal. 

MACHINERY TO INTERNATIONAL LOCATIONS - Please check for voltage and wiring requirements in your country before ordering machinery. Warranty may be voided if you use an adapter on machinery built to U.S. Electrical Standards. Most machinery can be fitted to your country's electrical requirements. Contact us for pricing and additional information.

RETURNS POLICY

All orders must be inspected within 10 days of receipt. If not satisfied, call for a return authorization.

We will exchange or provide store credit. Customers must pay any shipping costs. Restocking fees may apply.

Returned items must be unused, unaltered and resalable. Used merchandise will not be accepted.

Books, DVDs, machinery, and parts are non-returnable.

Returns without a return authorization number may be refused.

DAMAGE OR LOSS

Our goal is for your package to be delivered in perfect condition. What happens when it leaves Jantz is sometimes unfortunate.

Please inspect all deliveries for visible damage before accepting.

DO NOT ACCEPT PACKAGES WITH VISIBLE DAMAGES unless opened and inspected in the presence of the delivery driver.

If you find damage PLEASE follow these steps:

1. TAKE PHOTOS OF THE DAMAGE
2. KEEP ALL BOXES AND PACKAGING
3. REPORT DAMAGE TO CARRIER
4. CONTACT US FOR INSTRUCTIONS

Insured orders that are lost or damaged can not be replaced until the claim has been paid.